To allow Telecor remote access, please download the following:

TeamViewer Quick Support (Version 12)

Download TeamViewer Remote Control

For eSeries Tech Support, please have the following ready before contacting Telecor Technical Support:

  1. An ePort
  2. A Telecor Resource Center Account
  3. A PC with the following software installed:
    • eSeries Manager
    • Microsoft Excel

Recommended additional free software for support with an eSIP:

  1. WinSCP (https://winscp.net)
  2. Putty (https://www.putty.org/)
  3. Wireshark (https://www.wireshark.org/)

Recommended additional hardware:

  1. A spare PoE Switch to test for network isolation
  2. A spare speaker, call switch, and wires for support with an eSBM-TB or eTBU-MI
  3. A monitor, keyboard, and mouse for support with an eMH or eSIP