Tech Support Toolbox

To allow Telecor remote access, please download one of the following:

• Telecor Rustdesk Quick Support
• TeamViewer Quick Support (Version 12)
  
• Telecor MeshCentral Assistant
  

For eSeries Tech Support, please have the following ready before contacting Telecor Technical Support:

1. An ePort
2. A Telecor Resource Center Account
3. A PC with the following software installed:
   • eSeries Manager
   • Microsoft Excel

Recommended additional free software for support with an eSIP:

1. WinSCP (https://winscp.net)
2. Putty (https://www.putty.org/)
3. Wireshark (https://www.wireshark.org/)

Recommended additional hardware:

1. A spare PoE Switch to test for network isolation
2. A spare speaker, call switch, and wires for support with an eSBM-TB or eTBU-MI
3. A monitor, keyboard, and mouse for support with an eMH or eSIP