Area of Refuge
In an emergency, not everyone can evacuate immediately. Telecor’s Area of Refuge system provides clear, dependable two-way voice communication between designated safe zones and first responders, ensuring help is always within reach. Our system is designed for simplicity, accessibility, and code compliance, and ensures that help is never out of reach.
Instant, Accessible Help From Designated Areas
Individuals who cannot evacuate during a fire, lockdown, or other emergency need a simple, reliable way to request assistance. Oversized, high-visibility call buttons with visual and audible confirmations allow anyone to activate a call easily, including those with mobility or visual impairments.
Crystal-Clear, Real-Time Communication
HD-quality audio, noise reduction, and low-latency connections allow responders to understand the caller immediately. Every activation connects instantly so that occupants and responders can interact clearly, even in noisy or high-stress environments.
Built for Real-World Emergencies
Rugged, vandal-resistant steel construction with tamper-resistant components ensures reliable performance under pressure and long-term durability in public, high-traffic, or harsh environments. Clear visual and audible indicators maintain accessibility, resilience, and confidence during critical situations.
Built-In Status Indicators
Bright LEDs provide instant feedback for call placement, system readiness, and active communication. These indicators help users feel confident their call is being processed and assist responders in quickly identifying station activity.
Fast Connections Without Busy Signals
The system handles multiple calls and announcements at the same time, without delays or busy signals. Even during large-scale emergencies when several stations are activated simultaneously, every call is processed immediately. This ensures responders can communicate quickly and confidently, no matter how many calls are active.
Fast Call Routing
Emergency calls automatically route to primary responders, with seamless rollover to secondary or backup locations if unanswered. Stations detect if a responder location is unavailable and automatically search for an alternate, ensuring calls are always received. Priority levels and verbal prompts ensure calls are identified correctly and addressed promptly.
Streamlined Call Management
Responders see each incoming call with priority and location information, along with the current system status. Operators can quickly answer calls, place them on hold, forward them, or initiate broadcasts. Visual indicators and guided prompts simplify call handling, enabling fast, confident responses when every second counts.
Real-Time Visibility
When a call is activated, it appears instantly on a graphical interface, showing location. This visual awareness helps responders navigate large or multi-level buildings quickly and make informed decisions. From the same interface, staff can initiate two-way communication, transfer calls, or broadcast targeted or facility-wide announcements with a single command — ensuring clear, rapid responses during critical moments.
Support for Emergency Accessories
Stations can trigger strobes, sirens, or controlled doors to enhance visibility and alert staff during emergencies. These accessories activate automatically when needed, helping guide responders to the right location.
Simple, Plug-In Deployment
Installing and expanding the system is fast and straightforward. Stations connect directly to the network using Power-over-Ethernet — no IP addresses, DHCPs, subnets, or central servers are required. Devices are immediately ready to use, making setup effortless and scalable for any facility.
Continuous System Supervision
Every station and connection is automatically monitored for faults. If an issue occurs, the console alerts staff instantly—ensuring that every endpoint remains ready and that any problems are resolved before they impact safety.
Future-Ready and Easily Updated
Software updates are delivered over the network, keeping the system current without requiring hardware replacement. This ensures your Area of Refuge systems remains effective and compliant for years to come.
WHY CHOOSE TELECOR?
Not every emergency allows for a full evacuation.
In multi-level buildings, stairwells and protected spaces become critical for individuals with mobility limitations. These designated areas must offer a reliable line of communication, not just to meet code, but to save lives.
Telecor’s Area of Refuge system delivers exactly that. Built for high reliability and ease of use, our solution provides two-way voice communication between occupants in designated safe zones and rescue personnel. Whether you’re planning new construction or retrofitting an older building, we help you get compliant, stay protected, and deliver peace of mind when it matters most.
Discover how Telecor’s Area of Refuge can help your facility meet safety codes while ensuring occupants are never left without support.
Featured Solutions
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Lockdown Management
Video Door Intercom
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