General
The following information is for visitors of telecor.com. No representative or other person is authorized to assume for Telecor any other liability in addition to those set forth herein without the written consent of Telecor Inc.
Acceptance of Orders
All orders are subject to Telecor’s approval and final acceptance.
Minimum Orders
There is no minimum dollar value to order on the Telecor Web Store. Standard carton quantities of field devices will not be split. Minimum purchase is one carton.
Cancellation
Bona fide orders accepted by us cannot be cancelled without written consent. If granted, any expenses incurred by Telecor Inc. must be absorbed by the buyers.
Pricing
All prices are subject to change without notice. Errors or omissions in billing are subject to correction.
Freight Policy
All shipments are EX WORKS, Telecor, Mississauga, Ontario, Canada or other shipping point designated by us at time of order placement. Telecor reserves the right to choose the method of shipment.
Good Damaged In Transit or Short Shipments
Claims for loss, damage, shortages, delays or failures in shipment or delivery must be reported in writing by the buyer to the delivering carrier. If you discover damage after delivery, immediately report the damage to the carrier and request an inspection. The carton and the packing materials as well as the damaged product should be held for inspection.
Limited Warranty Policy
Telecor Inc. warrants all products bearing the Telecor name to be free from defects of material and workmanship under normal use and service for a period of one year from date of delivery and will repair or replace (at our discretion), free of charge, any unit that is found to be defective and returned to us under warranty.
This warranty shall not apply to any Telecor products which have been subject to misuse, neglect, accident, modification, water, fire, lightning, paint, shipping damages, or use in violation of instructions furnished, repaired or altered outside of the factory. This warranty does not cover batteries, bulbs, fuses, or damage caused by batteries used in connection with the product. Telecor reserves the right to make the final decision whether there is a defect in materials or workmanship, and whether or not the product returned is within the factory’s warranty.
This warranty covers bench repairs only. Telecor will not be responsible for any costs incurred involving on-site service calls. Repair or replacement by others, fire, transportation, labor charges, indemnity, etc. are not covered by this warranty and no responsibility for the same will be assumed by us.
Our liability does not extend to consequential damage. Telecor shall not be liable for any indirect, special, punitive, incidental or consequential damages of any kind sustained or incurred in connection with Telecor products regardless of the form of action and whether or not such damages are foreseeable, even if Telecor has been advised of the possibility of such loss. In no case will Telecor be liable for any representation or warranty claim made by any third party.
IN NO EVENT SHALL TELECOR’S TOTAL LIABILITY EXCEED THE SUM OF MONIES RECEIVED BY TELECOR for PRODUCTS DURING THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE CLAIM.
Authorized Repair Station
All customers may return goods to us directly, providing a return authorization has been obtained.
U.S. CUSTOMERS are required to ship any Returns or Repairs to:
Telecor Inc.
2434 Jerauld Avenue
Niagara Falls, New York
USA 14305
DO NOT under any circumstances ship any returns directly to Canada.
ALL OTHER CUSTOMERS are required to ship any Returns or Repairs to:
Telecor Inc.
6205 Kestrel Road
Mississauga, Ontario
Canada L5T 2A1
Merchandise Return Policy
In general, Telecor products are not returnable. However, Telecor may, at its sole discretion, accept product returns for credit subject to the conditions of section 10.
A) No merchandise returned for repair/replacement or credit will be accepted without prior authorization and identified by an RA # (Return Authorization Number) issued by Telecor, Mississauga. Telecor cannot be responsible for items returned without an RA #.
B) Merchandise being returned for credit is subject to a 20% restocking charge. Only current models of manufactured products will be considered for return for restocking purposes. All material returned for restocking must be returned in the original packaging and free of any defects. All returns should be sent freight prepaid and all freight charges are to be assumed by the customer.
C) Authorized warranty returns must be shipped prepaid in adequate cartons and packaging to prevent transit damage. It is the responsibility of the customer to insure the goods for their full value, for the customer’s own protection, in the event that goods are damaged in transit. Verification of warranty will be established upon receipt. A report defining difficulty and symptoms encountered must accompany each item. Returns may be subject to restocking or refurbishing charges after examination at our plant.
D) Used goods will not be accepted for credit.
E) All returns must be fully and legibly documented with an RA #, purchase order, shipper and consignee’s full name and address, model and serial numbers of product, and the reason for return. Documentation should be enclosed in carton #1. DO NOT ATTACH TO THE OUTSIDE OF CARTON. The RA # should be displayed on the outside of carton in close proximity to, or on the shipping label.
Repair & Warranty Procedure
A) In-Warranty Repair
Telecor’s Technical Support department will issue a Return Authorization Number (RA #). Returned Items must clearly indicate an RA #. Telecor cannot be responsible for items returned for repair without an RA #.
The product must be shipped back prepaid, in adequate cartons and packaging to prevent transit damage. A short but clear description of the defects encountered, along with the RA # must accompany each item. Verification of warranty will be established upon evaluation of the returned goods, in accordance with Limited Warranty Policy. The returned product will be repaired or replaced at Telecor’s option and returned to the customer, surface freight prepaid. If the customer wishes to expedite a faster delivery, it will be their responsibility to pay the freight expenses.
If no problem is found, the product will be returned upon receipt of payment for shipping and a minimum charge. Repairs and return shipping charges must be paid in advance, after the customer is notified of the cost. Items for which payment is not received within 60 days of a customer notification being issued will be considered to be abandoned by the owner, and may be disposed of by Telecor Inc. In no case will Telecor be held liable for abandoned items. Repaired products will be warranted for (90) days or the balance of the original warranty, whichever lasts longer.
Goods received with missing components/parts, will be repaired, the missing components replaced and charged accordingly.
B) Out-of-Warranty Repair
Out-of-Warranty returns for repair should be shipped back prepaid, in adequate cartons and packaging to prevent transit damage. Returned items must clearly indicate an RA #. Telecor cannot be responsible for items returned for repair without an RA #. Telecor’s Technical Support department will issue an RA# on request.
A short but clear description of the defect encountered must accompany each item. Shipping charges, both inbound and outbound, are the responsibility of the party returning the goods. Estimates will be provided in advance (billed at increments of one hour labor) in addition to the repair charges. In the event that the repair costs should exceed 75% of the cost of a replacement unit, Telecor reserves the right to refuse the repair. The repair will be charged according to the labor and material required.
Repairs and return shipping charges must be paid in advance after the estimate is issued, before the repairs can be performed. Items received for repair, which has not been authorized within 60 days of an estimate being issued, will be considered to be abandoned by the owner, and may be disposed of by Telecor Inc. In no case will Telecor be held liable for abandoned items. Repaired material will carry a 90 day warranty on the work performed.
Acceptance of Exchange Orders
All exchange orders are subject to final acceptance by Telecor. Telecor reserves the right to refuse advanced replacement at Telecor’s discretion. Telecor reserves the right to choose the method of shipment unless the customer specifies in writing (fax) and authorizes a specific route-carrier.
Website Terms & Conditions
Please read the following terms and conditions carefully. By using this web site, you acknowledge that you have read the terms and that you accept and will be bound by the terms, which may be modified by Telecor Inc. as required. IF YOU DO NOT AGREE TO THE TERMS, YOU MUST NOT USE THIS WEB SITE.
Copyright
All site design, text, graphics, interfaces, trademarks and arrangements are copyrighted under the copyright laws of Canada. It is permissible to electronically copy and to print hard copy portions of this site for the express purpose of placing an order with MyTelecor.com, using this site as a shopping resource or for personal informational purposes. Except as otherwise expressly permitted under copyright law, any other use of materials on this site, including reproduction for purposes other than those noted above, modification, distribution, retransmission or publication, without prior written permission of Telecor Inc. is strictly prohibited.
Trademarks
Telecor and the Telecor logo are Trademarks or Registered Trademarks of Telecor Inc. All other trademarks appearing on the web site are the property of their respective owners.
Order Acceptance
The receipt of an e-mail order confirmation does not constitute the acceptance of an order or a confirmation of an offer to sell. Telecor Inc. reserves the right, without prior notification, to limit the order quantity on any item and/or refuse service to any customer. Telecor reserves the right to require additional information including, but not limited to, intended address of final equipment installation as required by Canadian, United States of America, or international law. Verification of information may be required prior to the acceptance of any order. Upon non-acceptance of any order or part of an order, Telecor will promptly refund any customer payment, or portion thereof already received. Customers or potential customers agree that Telecor will not be held liable for direct or indirect loss or damages as a result of a refusal of an order, or any other reason.