Tech Support Toolbox

To allow Telecor remote access, please download one of the following:

• • Telecor Rustdesk Quick Support
  • TeamViewer Quick Support (Version 12)
    
  • Telecor MeshCentral Assistant
    

For eSeries Tech Support, please have the following ready before contacting Telecor Technical Support:

• • 1. An ePort
    2. A Telecor Resource Center Account
    3. A PC with the following software installed:
       • eSeries Manager
       • Microsoft Excel

Recommended additional free software for support with an eSIP:

• • 1. WinSCP (https://winscp.net)
    2. Putty (https://www.putty.org/)
    3. Wireshark (https://www.wireshark.org/)

Recommended additional hardware:

• 1. A spare PoE Switch to test for network isolation
  2. A spare speaker, call switch, and wires for support with an eSBM-TB or eTBU-MI
  3. A monitor, keyboard, and mouse for support with an eMH or eSIP